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How can outsourcing call answering benefit my business?

Missing important conversations can be extremely costly for any business. Most customers get frustrated when the phone rings out and hang up if they get through to voicemail, meaning lost leads or sales opportunities that directly impact your bottom line.

By using Vodafone Business Answering’s services, you can have peace of mind that your calls are always answered by a real person … no matter how busy you or your team are regardless of time of day (additional charges apply after hours).

There are many other potential benefits also, depending on which of our business answering plans you choose and whether any of our specialised services are relevant to your business.

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Are there any contract periods associated with your answering services?

No. All Vodafone Business Answering services are month-to-month, with no lock-in contract.

Cancellation of your service can be made at any time, with the only requirement to provide us with at least three days’ notice prior to your monthly billing date.

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Are calls able to be transferred through to me or my staff?

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

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After a remote receptionist handles a call, how do I receive my messages?

We will send your messages out with the details of your call via email and/or SMS depending on your preference.

You are limited to a single message recipient on a Business Starter plan, however if you have multiple recipients who should be receiving the same message (eg sales and service departments), we can ensure message delivery to multiple mobile phone numbers and/or email addresses on any Business Receptionist or Business Assistant plan. Alternatively, if you would like messages delivered to specific departments or individuals based on who is requested by your caller, we can have a contact list attached to your service for easy message delivery.

If you often receive calls that require immediate action or urgent attention, our Escalation Management service may be suitable. It integrates a set procedure for notifications to specific staff via SMS/email and/or outbound phone call.

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Are the receptionists based in Australia?

Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

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