Outsourced reception services for finance industry businesses

Whether you need an overflow answering service to manage increased call volumes during tax time, want to ensure calls out-of-hours aren’t missed or simply want a cost-effective option for answering your phones, our inbound call handling plans are perfect as a temporary or permanent solution.

Accountancy, insurance & other financial service firms bank on our cost-effective answering services 24/7/365

Calls answered locally

Our receptionists may be offsite, but they’re all in Australia, providing a localised experience.

24-hour availability

We can answer around the clock (additional charges apply after hours).

Handy cover for staff

We can handle calls when your receptionists are busy, out to lunch or away on leave.

Help onboarding clients

We can use scripts to qualify leads and enter prospect details directly into your CRM.

Managed calendars

We can manage appointments using your online calendar, CRM or other software (coming soon).

Short-term flexibility

Only need help when call volume peaks, such as tax time? Simply use our services temporarily.

How our remote reception service works

Set up quickly

Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.

Caller contacts you

Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.

Our receptionist answers

After answering in your business name, using your chosen greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, answer questions and more depending on your plan.

You receive messages

Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.

Compare our cost-effective answering services

We have a variety of remote reception services to suit businesses of all sizes, including bookkeepers and accountants, financial planners and wealth management firms, lenders and mortgage brokerages, insurance agents and brokers, insurance companies and more.

Business Starter

Simple telephone answering

and message-taking service

$22

per month minimum (cancel anytime)

Total minimum cost $22


All plans include:

  • 24-hour call handling option*
  • All calls answered in Australia
  • Messages sent by SMS* or email
  • Access to online portal

Other Business Starter features:

  • Choose preferred caller greeting
  • 1 contact can receive messages
  • 3 details collected per call

* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.

Business Receptionist

Messages, call transfers and

more customer support

$33

per month minimum (cancel anytime)

Total minimum cost $33


All plans include:

  • 24-hour call handling option*
  • All calls answered in Australia
  • Messages sent by SMS* or email
  • Access to online portal

Other Business Receptionist features:

  • Fully customisable caller greeting
  • Unlimited contacts for messages
  • 5 details collected per call
  • Call transfers when appropriate*
  • FAQs answered

* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.

Business Assistant

Tailored scripting and
virtual assistance

$65

per month minimum (cancel anytime)

Total minimum cost $115


All plans include:

  • 24-hour call handling option*
  • All calls answered in Australia
  • Messages sent by SMS* or email
  • Access to online portal

Other Business Assistant features:

  • Fully customisable caller greeting
  • Unlimited contacts for messages
  • Up to 11 details collected per call
  • Call transfers when appropriate*
  • FAQs answered
  • Optional conditional scripting
  • Orders & payments processed
  • Leads inputted via CRM or form

* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.

Business Assistant
+ Diary

Appointment setting and
cancellation management

Coming
soon


All plans include:

  • 24-hour call handling option*
  • All calls answered in Australia
  • Messages sent by SMS* or email
  • Access to online portal

Other Business Diary features:

  • Fully customisable caller greeting
  • Unlimited contacts for messages
  • Up to 11 details collected per call
  • Call transfers when appropriate*
  • FAQs answered
  • Optional conditional scripting
  • Orders & payments processed
  • Leads inputted via CRM or form
  • Appointment setting
  • Cancellation management
  • Waitlist management

* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.

Complementary business solutions

1300 or 1800 numbers

Bundle a 1300 number or toll-free 1800 number with any of our answering services. Set up a virtual inbound phone number for use nationally or multiple numbers as required.

Conditional call scripting

Create time-specific flows or multi-level conditional scripting for consistent handling of complex calls. Available as an optional feature on any Business Assistant plan.

Escalation management

Scripted processes are followed until on-call staff confirm receipt of urgent escalated notifications. Available as an optional feature on any Business Assistant plan.

Professional call answering to support your business

Ensuring every telephone call is answered is essential for businesses within the financial and insurance sector. Whatever time clients happen to call!

Whether you’re a large firm needing a virtual switchboard for dozens of contacts, a small business owner seeking an alternative to hiring an in-house receptionist, or you simply want to ensure your out-of-hours aren’t missed, Vodafone Business Answering can assist.

Test out our Business Receptionist service free for a week

Test out our Business Receptionist service for free

Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.

Experience the power of Vodafone Business Answering for yourself.

Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.

FAQs

Have questions relating to outsourcing call handling to Vodafone Business Answering’s remote receptionists? Browse these common questions and get in touch if you don’t find the answer you need.

Missing important conversations can be extremely costly for any business.  Most customers get frustrated when the phone rings out and hang up if they get through to voicemail, meaning lost leads or sales opportunities that directly impact your bottom line.  By using Vodafone Business Answering’s services, you can have peace of mind that your calls are always answered by a real person … no matter how busy you or your team are regardless of time of day (after hours premium applies).

Read more.

Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

We will send your messages out with the details of your call via email and/or SMS depending on your preference. You are limited to a single message recipient on a Business Starter plan, however if you have multiple recipients who should be receiving the same message (eg sales and service departments), we can ensure message delivery to multiple mobile phone numbers and/or email addresses on any Business Receptionist or Business Assistant plan.

Read more.

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

No. All Vodafone Business Answering services are month-to-month, with no lock-in contract.

Cancellation of your service can be made at any time, with the only requirement to provide us with at least three days’ notice prior to your monthly billing date.

Want more information? We’re here to help!

Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.

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