Outsourced reception services for finance industry businesses
Whether you need an overflow answering service to manage increased call volumes during tax time, want to ensure calls out-of-hours aren’t missed or simply want a cost-effective option for answering your phones, our inbound call handling plans are perfect as a temporary or permanent solution.
Accountancy, insurance & other financial service firms bank on our cost-effective answering services 24/7/365
Calls answered locally
Our receptionists may be offsite, but they’re all in Australia, providing a localised experience.
24-hour availability
We can answer around the clock (additional charges apply after hours).
Handy cover for staff
We can handle calls when your receptionists are busy, out to lunch or away on leave.
Help onboarding clients
We can use scripts to qualify leads and enter prospect details directly into your CRM.
Managed calendars
We can manage appointments using your online calendar, CRM or other software (coming soon).
Short-term flexibility
Only need help when call volume peaks, such as tax time? Simply use our services temporarily.
How our remote reception service works
Set up quickly
Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.
Caller contacts you
Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.
Our receptionist answers
After answering in your business name, using your chosen greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, answer questions and more depending on your plan.
You receive messages
Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.
Compare our cost-effective answering services
We have a variety of remote reception services to suit businesses of all sizes, including bookkeepers and accountants, financial planners and wealth management firms, lenders and mortgage brokerages, insurance agents and brokers, insurance companies and more.
Business Starter
Simple telephone answering
and message-taking service
$22
per month minimum (cancel anytime)
Total minimum cost $22
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Starter features:
- Choose preferred caller greeting
- 1 contact can receive messages
- 3 details collected per call
* Additional charges apply for add-ons. See critical information summary.
Business Receptionist
Messages, call transfers and
more customer support
$33
per month minimum (cancel anytime)
Total minimum cost $33
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Receptionist features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- 5 details collected per call
- Call transfers when appropriate*
- FAQs answered
* Additional charges apply for add-ons. See critical information summary.
Business Assistant
Tailored scripting and
virtual assistance
$65
per month minimum (cancel anytime)
Total minimum cost $115
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Assistant features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
* Additional charges apply for add-ons. See critical information summary.
Business Assistant
+ Diary
Appointment setting and
cancellation management
Coming
soon
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Diary features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
- Appointment setting
- Cancellation management
- Waitlist management
* Additional charges apply for add-ons. See critical information summary.
Complementary business solutions
1300 or 1800 numbers
Bundle a 1300 number or toll-free 1800 number with any of our answering services. Set up a virtual inbound phone number for use nationally or multiple numbers as required.
Conditional call scripting
Create time-specific flows or multi-level conditional scripting for consistent handling of complex calls. Available as an optional feature on any Business Assistant plan.
Escalation management
Scripted processes are followed until on-call staff confirm receipt of urgent escalated notifications. Available as an optional feature on any Business Assistant plan.
Professional call answering to support your business
Ensuring every telephone call is answered is essential for businesses within the financial and insurance sector. Whatever time clients happen to call!
Whether you’re a large firm needing a virtual switchboard for dozens of contacts, a small business owner seeking an alternative to hiring an in-house receptionist, or you simply want to ensure your out-of-hours aren’t missed, Vodafone Business Answering can assist.
Test out our Business Receptionist service totally free for a week
Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.
Experience the power of Vodafone Business Answering for yourself.
Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.
FAQs
Have questions relating to outsourcing call handling to Vodafone Business Answering’s remote receptionists? Browse these common questions and get in touch if you don’t find the answer you need.
Want more information? We’re here to help!
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