Remote reception services for builders & construction firms
Remote reception services for builders & construction firms
When you have a lot of people to manage, your time is split between projects or you’re on a noisy job site, it’s easy to miss calls and lose out on opportunities. We can stop calls going unanswered, to give you a better chance of winning more contracts, while you maintain focus on delivering projects on time and on budget.
Build a solid foundation for business success by ensuring clients and prospective clients never go to voicemail
Calls answered locally
All of our remote receptionists are based in Australia, meaning a localised caller experience.
24-hour availability
We’re here for your clients whatever the hour (additional charges apply after hours).
Tailored call routing
We can take messages for certain types of calls and transfer others based on your preferences.
New project enquiries
We can help increase efficiency by qualifying leads and inputting details into your CRM.
Managed calendars
We can manage appointments using your online calendar, CRM or other software (coming soon).
Handy cover for staff
Already have a receptionist? We can handle overflow if they’re busy, at lunch or on leave.
How our construction answering services work
Set up quickly
Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.
Caller contacts you
Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.
Our receptionist answers
After answering in your business name, using your chosen greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, answer questions and more depending on your plan.
You receive messages
Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.
Compare our cost-effective answering services
We have a variety of remote reception services to suit businesses of all sizes, from independent building contractors to construction companies operating nationwide.
Business Starter
Simple telephone answering
and message-taking service
$22
per month minimum (cancel anytime)
Total minimum cost $22
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Starter features:
- Choose preferred caller greeting
- 1 contact can receive messages
- 3 details collected per call
* Additional charges apply for add-ons. See critical information summary.
Business Receptionist
Messages, call transfers and
more customer support
$33
per month minimum (cancel anytime)
Total minimum cost $33
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Receptionist features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- 5 details collected per call
- Call transfers when appropriate*
- FAQs answered
* Additional charges apply for add-ons. See critical information summary.
Business Assistant
Tailored scripting and
virtual assistance
$65
per month minimum (cancel anytime)
Total minimum cost $115
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Assistant features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
* Additional charges apply for add-ons. See critical information summary.
Business Assistant
+ Diary
Appointment setting and
cancellation management
Coming
soon
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Diary features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
- Appointment setting
- Cancellation management
- Waitlist management
* Additional charges apply for add-ons. See critical information summary.
Complementary business solutions
1300 or 1800 numbers
Bundle a 1300 number or toll-free 1800 number with any of our answering services. Set up a virtual inbound phone number for use nationally or multiple numbers as required.
Escalation management
Have scripted processes followed until on-call staff confirm receipt of urgent notifications to ensure rapid responses when needed. Available as an add-on to any Business Assistant plan.
Lone worker monitoring
Implement check-ins with human-led reliability to safeguard staff or contractors working alone in hazardous locations. Available as an add-on to any Business Assistant plan.
An alternative option to employing a full-time receptionist
Wish you could focus on the job at hand without missing important phone calls? Whether you’re in the office preparing an estimate, on-site completing a job or just generally catching up on work, our pay-as-you-go reception service can take your calls so you don’t get disrupted.
Vodafone Business Answering is available 24/7/365 and our team of remote receptionists can handle every call or just those you can’t pick up.
Test out our Business Receptionist service totally free for a week
Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.
Experience the power of Vodafone Business Answering for yourself.
Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.
FAQs
Have questions relating to outsourcing call handling to Vodafone Business Answering’s remote receptionists? Browse these common questions and get in touch if you don’t find the answer you need.
Want more information? We’re here to help!
Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.