Want a 1300 or 1800 phone number for your business?

1300 or 1800 phone numbers for business

Create national appeal for your business or set up a campaign-specific number simply by bundling a 1300 number or 1800 number with any Vodafone Business Answering call handling service.

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Enhance how your business is perceived, regardless of your size or actual location

Expand nationwide

Target new cities, regions or states without needing additional phone numbers.

Increase credibility

Appear larger, more professional and a more compelling option for customers.

Reduce barriers

Low-cost or toll-free calls can translate into more enquiries and customers.

Gain useful metrics

Use campaign-specific numbers in your marketing to better evaluate your returns.

Choosing between 1300 numbers and 1800 numbers for your business

Both 1300 and 1800 phone numbers can be hugely beneficial for businesses. These 10-digit numbers can be used to provide a single contact line for your business nationally or associated with specific marketing activities, including digital marketing campaigns on Google or Facebook, to help verify their success.

Customers can call 1300 numbers from any landline within Australia for the cost of a local call whereas dialling 1800 numbers is toll-free from a fixed line.

You can bundle a 1300 number or 1800 number with any Vodafone Business Answering call handling service for just $15 a month.

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National phone number pricing

Bundle a 1300 number or 1800 number with any of our remote receptionist services (Business Starter, Business Receptionist or Business Answering)

Enable local call costs for your customers

1300 number

$15

per month

Only available with an answering service plan

Total minimum cost $35

(based on bundling with Business Starter PAYG)

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Enable the potential of free calls for your customers

1800 number

$15

per month

Only available with an answering service plan

Total minimum cost $35

(based on bundling with Business Starter PAYG)

Enquire now

Critical information summary

How a 1300/1800 number answering service works

Choose your number type

Whether you’re an existing Vodafone Business Answering customer or just signing up to an answering service, simply choose between a 1300 number or a 1800 number and we’ll set it up for you.

Caller contacts you

We’ll forward calls made to your new number to our remote receptionists. When someone calls the number, our receptionists will know the call is for your business before they answer.

Our receptionist answers

After answering in your business name, using your chosen greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, answer questions and more depending on your plan.

You receive messages

Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.

1300/1800 number FAQs

Have questions relating to bundling an inbound business phone number with your business answering service? Browse these common questions and get in touch if you don’t find the answer you need.

What benefits can a 1300 or 1800 number provide to my business?

Setting up a 1300 or 1800 number for your business provides a number of benefits, including:

Nationwide presence, without the need for multiple local numbers
Increased credibility through appearing larger and more professional to customers
Enhanced caller experience with reduced caller costs
Useful metrics surrounding calls to your number

What is the difference between a 1300 and 1800 number?

Both 1300 and 1800 numbers will provide your business with additional flexibility and also offer the same in terms of features. The main point of difference between them (besides the number itself) is related to the cost to your caller.

Calls from landline numbers to 1300 numbers are charged as per the cost of a local Australian call, but calls from mobile phones to 1300 numbers may be charged at a higher rate depending on the caller’s mobile plan (this can vary between carriers).

Calls to 1800 numbers are free for your caller on fixed lines and even if they are calling from a mobile phone in some instances (depending on the carrier).

I already have a 1300 or 1800 number – can you still handle my calls?

Of course! In this case, we will provide you with a local landline number and you will simply need to divert your 1300 or 1800 number to it so we can answer your calls.

Alternatively, if you would like us to host your existing 1300 or 1800 number, we can have this ported across and billed alongside your business answering service.

Complementary business solutions

Complementary
business solutions

Inbound call centre services

With many enterprise clients including multinational corporations, councils and government organisations, we have a proven track record for handling high call volumes and complex calls.

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Call escalation management

Depending on your chosen plan, we can effectively screen calls and triage urgent notifications so they are sent to the correct rostered or on-call personnel.

Enquire now