Business solutions that go well beyond basic call answering
Because we provide answering services for small businesses through to corporate, council and government clients across Australia, we’ve developed a range of specialised solutions that support existing processes or solve specific problems.
Improve consistency in call handling, ensure the right people know about urgent issues fast and better manage risk
Tailor your answering service with optional features for specific requirements
We have a variety of specialised features available to assist businesses across various industries, all of which can be configured on a Business Assistant plan.
Conditional call scripting
Implement time-specific or multi-level scripting for consistent handling of complex call flows.
Escalation management
Have scripted processes followed until on-call staff confirm receipt of urgent notifications.
Lone worker monitoring
Have those working alone or after-hours in hazardous locations log in and out by phone.
Enhancing customer service, emergency responsiveness or welfare of workers
There’s no need to have someone manning your phones all day long (and through the night) just in case an important call comes through that needs to be carefully handled.
Vodafone Business Answering’s remote receptionists are available 24 hours a day and can handle specialised tasks whenever the need arises, including:
- Managing complex calls utilising customised conditional scripting
- Escalating urgent matters and ensuring notifications are received
- Helping to safeguard at-risk team members by monitoring whether they’ve been on a job for longer than expected and raising an alarm as required
All of these speciality answering services are available as add-ons to our Business Assistant plans, which are outlined below.
Vodafone Business Assistant answering service plans
A business answering service, allowing for tailored scripting and in-depth assistance to be provided to callers, with options ranging from PAYG to 1,000-plus included minutes per month
0 included minutes
Pay As You Go
Business Assistant
$65per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $115*
Additional incoming minutes
Additional minutes $3.35/minute
After-hours premium
After-hours calls add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
25 included incoming minutes
25 Plan
Business Assistant 25
$125per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $175*
Additional incoming minutes
Additional minutes $3.25/minute
After-hours premium
After-hours calls add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
50 included incoming minutes
50 Plan
Business Assistant 50
$165per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $215*
Additional incoming minutes
Additional minutes $3.15/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
100 included incoming minutes
100 Plan
Business Assistant 100
$280per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $330*
Additional incoming minutes
Additional minutes $3.05/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
250 included incoming minutes
250 Plan
Business Assistant 250
$640per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $690*
Additional incoming minutes
Additional minutes $2.95/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
500 included incoming minutes
500 Plan
Business Assistant 500
$1,230per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $1,280*
Additional incoming minutes
Additional minutes $2.80/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
1000 included incoming minutes
1000 Plan
Business Assistant 1000
$2,375per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $2,425*
Additional incoming minutes
Additional minutes $2.70/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
1000+ included incoming minutes
Higher Volume
Custom Package
Please get in touch to request a quote for a Business Assistant package based on your estimated call volumes.
Bundle options available.
Want more information? We’re here to help!
Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.