A message-taking answering service for your calls

Stay connected to your customers always … without having to answer the phone ever slowing you down. With a Business Starter service, you can maintain focus where it’s needed, let us handle your calls and prioritise call-backs at times that suit you.

There are a million things to worry about in business, but calls being answered needn’t be one of them

Local receptionists

All calls are answered by professionals in Australia for a seamless caller experience.

Call handling 24/7

We can answer your calls at any time of the day or night (additional charges apply after hours).

Caller greeting options

Calls are answered in your business name and you can choose how callers are greeted.

All the info you require

The caller’s name, contact phone and why they called are swiftly sent by email and/or SMS.

National numbers

We make bundling your message answering service with a 1300 or 1800 number hassle-free.

Short-term solutions

Monthly subscriptions and no lock-in contracts mean you can easily scale or cancel at any time.

Life happens 24 hours a day … and business opportunities can too

You never know when a consumer or potential customer will need to get in touch with you. However, maintaining a complete crew on call at your office around the clock is costly and inefficient.

So, how can you ensure calls are answered without a logistical headache? That’s where Vodafone Business Answering comes in.

If you want to ensure callers speak to an actual person, but simply need messages taken and sent to a single point of contact in your business, a Business Starter plan is the perfect, cost-effective solution!

Business Starter plans

A simple message-taking service, allowing for a single message recipient, with options ranging from PAYG to 1,000-plus included calls per month

Small

Perfect for small businesses and sole traders

Medium

Perfect for medium-sized businesses

Large

Perfect for large businesses and companies

0 included calls

Pay As You Go

Business Starter

$22

per month


7-day free trial available
Sign up for an obligation-free trial of our answering services (no credit card required)


Total minimum cost $22


Additional calls
Additional calls $2.85/call

After-hours premium
After-hours calls add $0.40/call

25 included calls

25 Plan

Business Starter 25

$69

per month


7-day free trial available
Sign up for an obligation-free trial of our answering services (no credit card required)


Total minimum cost $69


Additional calls
Additional calls $2.75/call

After-hours premium
After-hours call premium $0.40/call

50 included calls

50 Plan

Business Starter 50

$110

per month


7-day free trial available
Sign up for an obligation-free trial of our answering services (no credit card required)


Total minimum cost $110


Additional calls
Additional calls $2.60/call

After-hours premium
After-hours calls add $0.40/call

100 included calls

100 Plan

Business Starter 100

$195

per month


7-day free trial available
Sign up for an obligation-free trial of our answering services (no credit card required)


Total minimum cost $195


Additional calls
Additional calls $2.50/call

After-hours premium
After-hours calls add $0.40/call

250 included calls

250 Plan

Business Starter 250

$475

per month


7-day free trial available
Sign up for an obligation-free trial of our answering services (no credit card required)


Total minimum cost $475


Additional calls
Additional calls $2.40/call

After-hours premium
After-hours calls add $0.40/call

500 included calls

500 Plan

Business Starter 500

$915

per month


7-day free trial available
Sign up for an obligation-free trial of our answering services (no credit card required)


Total minimum cost $915


Additional calls
Additional calls $2.30/call

After-hours premium
After-hours calls add $0.40/call

1000 included calls

1000 Plan

Business Starter 1000

$1,820

per month


7-day free trial available
Sign up for an obligation-free trial of our answering services (no credit card required)


Total minimum cost $1,820


Additional calls
Additional calls $2.20/call

After-hours premium
After-hours calls add $0.40/call

1000+ included calls

Higher Volume

Custom Package


 

Please get in touch to request a quote for a Business Starter package based on your estimated call volumes.

Bundle options available.

 

Critical information summary

Pricing excludes GST

How our Business Starter service works

Set up quickly

Share details about your business, how you’d like your phone answered, which staff should receive messages and whether the messages should be sent by email, SMS or both methods.

Caller contacts you

Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.

Our receptionist answers

After answering in your business name, using your chosen greeting, the remote receptionist will take a messages. This will include confirming the caller’s details to ensure accuracy.

You receive messages

At the end of each call, a message is immediately sent to you containing the caller’s name, number and what they called about, if provided.

Test out our Business Receptionist service free for a week

Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.

Experience the power of Vodafone Business Answering for yourself.

Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.

An excited business owner with laptop jumping for joy after signing up for a Business Receptionist call handling service free trial with Vodafone Business Answering.

Test out our Business Receptionist service free for a week

Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.

Experience the power of Vodafone Business Answering for yourself.

Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.

Business Starter FAQs

Have questions relating to our Business Starter answering service? Browse these common questions and get in touch if you don’t find the answer you need.

Missing important conversations can be extremely costly for any business.  Most customers get frustrated when the phone rings out and hang up if they get through to voicemail, meaning lost leads or sales opportunities that directly impact your bottom line.  By using Vodafone Business Answering’s services, you can have peace of mind that your calls are always answered by a real person … no matter how busy you or your team are regardless of time of day (after hours premium applies).

Read more.

Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

Of course! Upon activation of your service, Vodafone Business Answering will provide you with an individual number specific to how you would like your calls handled. Once the number has been provided, you are able to set the diversion from your landline, mobile and/or 1300/1800 number based on your specific requirements.

Common diversion settings able to be setup conditionally are:

  • Divert your calls if on another call
  • Divert your calls after a number of rings (able to be set up with your originating number provider)
  • Divert your calls if switched off or out of range (mobile-specific)

Alternatively, we are operational 24/7/365 so you are able to divert your calls and have them answered by our team whenever you feel necessary (for example, turning on your diversion only after hours, if a staff member is away sick or on annual leave, or if your usual capacity to answer calls in-house is impacted by anything else – such as a training day).

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

Once your account is activated and set up, you simply need to divert your business phone number to the unique number we provide to you. At this stage, you will choose to either forward all calls to us or only calls you’re unable to answer in-house. Then, when someone dials your number and that call is forwarded to us, our technology shows the receptionist your business name, your preferred way for the caller to be greeted and any other instructions or notes related to your account. In all instances, your call is answered as though the receptionist is sitting in your office.

Concurrent calls to your advertised business number can easily be answered by our remote receptionists. This alone can potentially prevent many of your current missed calls.

Being only able to answer one call at a time in-house means many business owners don’t even realise how many calls they’ve been missing.

We will send your messages out with the details of your call to a single contact via email and/or SMS depending on your preference.  Alternatively, if you have multiple recipients who should be receiving the same message (eg sales and service departments), you can upgrade to Business Receptionist to have messages delivered to multiple mobile phone numbers and/or email addresses.

Read more.

Our Business Starter plans allow only for message delivery via email and/or SMS. On any other Vodafone Business Answering plan, including Business Receptionist, we are able to be transfer calls to your nominated mobile and/or landline numbers depending on which staff member, department or region is requested by the caller.

Absolutely. Vodafone Answering Service enables you to freely move up and down on the call volume packages as required or switch to a different service if you find your requirements change. For example:

  • Upgrading from Business Starter to Business Receptionist if you decide you’d like to start receiving call transfers or you need messages sent to multiple contacts
  • Downgrading from Business Assistant to Business Receptionist if you no longer want our receptionists to quote fees or assist callers with submitting orders or making payments over the phone

No. All Vodafone Business Answering services are month-to-month, with no lock-in contract.

Cancellation of your service can be made at any time, with the only requirement to provide us with at least three days’ notice prior to your monthly billing date.

Yes, as part of your business answering service, you’ll receive a free local number. You can add as many local numbers as you wish for no additional cost. We also offer 1300 numbers and 1800 numbers which you can publish as your main business number to give your business a national presence.   Please contact us for more details.

Complementary business solutions

Complementary
business solutions

Call transfers & so much more

Need messages sent to various people or more than just a message-taking service? We tailor our call-handling services to offer a variety of solutions to suit the needs of businesses of all sizes.

Inbound phone numbers

Bundle a 1300 number or 1800 number with your answering service to create national appeal or boost business credibility.

An Australian business owner receiving SMS or email notifications with call details from Vodafone Business Answering's remote receptionists.

Want more information? We’re here to help!

Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.

Solutions of interest:
Opt-in(Required)
Hidden
Hidden
This field is for validation purposes and should be left unchanged.
business-starter