Have patient calls handled by remote medical receptionists
Whether you need overflow call answering or want to ensure calls out-of-hours aren’t missed, our remote receptionists are experienced with handling calls for hospitals and dealing with patients for doctors rooms, medical practices, dental offices and other healthcare clinics.
Friendly offsite receptionists able to handle patient enquiries and triage emergencies on your behalf
Calls answered locally
Our receptionists may be offsite, but they’re all in Australia, meaning a localised caller experience.
24-hour availability
We can answer around the clock (additional charges apply after hours).
Call overflow solution
Have in-house receptionists? Divert calls when your line is busy or after a set number of rings.
Creation of patient files
We can enter new patient information directly into your practice management software.
Consultation scheduling
We can book patients into available timeslots using your software (coming soon).
Emergency triaging
If a matter is deemed to be an emergency, we can advise callers to call Triple Zero.
How our medical virtual receptionist services work
Set up quickly
Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.
Patient contacts you
Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.
Our receptionist answers
After answering in your business name, using your customised greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, answer questions and more depending on your plan.
You receive messages
Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.
Compare our cost-effective remote answering services
We have a variety of offsite reception services to suit hospitals, surgeons and specialists, GPs and medical practices, dental clinics and healthcare businesses of all sizes.
Business Starter
Simple telephone answering
and message-taking service
$22
per month minimum (cancel anytime)
Total minimum cost $22
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Starter features:
- Choose preferred caller greeting
- 1 contact can receive messages
- 3 details collected per call
* Additional charges apply for add-ons. See critical information summary.
Business Receptionist
Messages, call transfers and
more customer support
$33
per month minimum (cancel anytime)
Total minimum cost $33
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Receptionist features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- 5 details collected per call
- Call transfers when appropriate*
- FAQs answered
* Additional charges apply for add-ons. See critical information summary.
Business Assistant
Tailored scripting and
virtual assistance
$65
per month minimum (cancel anytime)
Total minimum cost $115
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Assistant features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
* Additional charges apply for add-ons. See critical information summary.
Business Assistant
+ Diary
Appointment setting and
cancellation management
Coming
soon
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other + Diary features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
- Appointment setting
- Cancellation management
- Waitlist management
* Additional charges apply for add-ons. See critical information summary.
Complementary business solutions
Conditional call scripting
Implement time-specific flows or multi-level conditional scripting for consistent handling of complex calls. Available as an optional feature on any Business Assistant plan.
Escalation management
Scripted processes are followed until on-call staff confirm receipt of urgent escalated notifications. Available as optional feature on any Business Assistant plan.
1300 or 1800 numbers
Bundle a 1300 number or toll-free 1800 number with any of our answering services. Set up a virtual inbound phone number for use nationally or multiple numbers as required.
Quality care over the phone for patients is only the beginning
Ensuring telephone calls are answered around the clock is essential within the healthcare sector.
In addition to handling calls from patients of healthcare providers empathetically and confidentially, Vodafone Business Answering’s remote receptionists also provide reliable call handling solutions for hospitals through the provision of a virtual switchboard for hundreds of contacts – such as departments and individual doctors.
Emergency response answering services are also available through the implementation of customised scripting and escalation processes to ensure critical messages are received as fast as possible in life-and-death situations.
Test out our Business Receptionist service totally free for a week
Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.
Experience the power of Vodafone Business Answering for yourself.
Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.
FAQs
Have questions relating to outsourcing call handling to Vodafone Business Answering’s remote receptionists? Browse these common questions and get in touch if you don’t find the answer you need.
What our customers love
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