Certainly. We can handle basic questions about your business on most Vodafone Business Answering plans (with the exception of Business Starter). On Business Assistant plans, you can even add specific FAQs within your client portal along with the corresponding answers the receptionists can provide to callers.
When scripting is enabled on your account, it is also possible to include a set of common questions and the information that should be conveyed when they are asked. Information on issues that can easily be resolved over the phone can also be included.
Details of such calls can be included in reporting or a copy of the caller’s details can be provided as a record.
If we are unable to answer any caller queries, or the issue is more advanced or critical, we can notify your staff for resolution.