Intelligent call scripting means consistency in caller experience
Improve call handling consistency using call scripting
Need to support multi-level call flows with a multitude of potential pathways? Want calls to be handled with a high degree of uniformity? Customised scripting achieves this by guiding calls through specific flows based on day, time of day or answers given to a series of nested questions.
Have a call flow chart and script created, based on your preferences or the questions your team currently asks
24-hour servicing
We can answer calls with scripting integrated 24/7/365 (additional charges apply after hours).
Time-specific scripting
Different call flows can be applied out-of-hours, on weekends or on public holidays.
Conditional scripting
Complex calls can flow contingent upon the responses to question-and-answer scripts.
Calls answered locally
With scripting implemented, 100% of your calls will still be answered locally in Australia.
Advanced call triaging
If you have multiple departments or regions, scripting ensures more accurate call handling.
Various call outcomes
We can take a message, transfer the call (additional charges apply) or start an escalation.
State-of-the-art inbound call management around the clock
State-of-the-art inbound call management 24/7
If you’re seeking an outsourced answering service that can handle even the most complex call flows, Vodafone Business Answering has you covered.
Our call scripting capabilities allow us to create a consistent experience that aligns with your business and provides the level of care your callers expect.
We can implement an existing call flow or develop one for you based on your call volumes, questions currently asked by your team and your preferred call outcomes based on the responses provided by the caller.
Depending on the complexity, a multi-level flow chart will be used to clearly show you how our team will guide your callers through each type of enquiry – including for emergencies if required.
Vodafone Business Assistant answering service plans (with call scripting enabled)
Custom scripting is an optional included feature on our Business Assistant plans
0 included minutes
Pay As You Go
Business Assistant
$65per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $115*
Additional incoming minutes
Additional minutes $3.35/minute
After-hours premium
After-hours calls add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
25 included incoming minutes
25 Plan
Business Assistant 25
$125per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $175*
Additional incoming minutes
Additional minutes $3.25/minute
After-hours premium
After-hours calls add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
50 included incoming minutes
50 Plan
Business Assistant 50
$165per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $215*
Additional incoming minutes
Additional minutes $3.15/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
100 included incoming minutes
100 Plan
Business Assistant 100
$280per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $330*
Additional incoming minutes
Additional minutes $3.05/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
250 included incoming minutes
250 Plan
Business Assistant 250
$640per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $690*
Additional incoming minutes
Additional minutes $2.95/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
500 included incoming minutes
500 Plan
Business Assistant 500
$1,230per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $1,280*
Additional incoming minutes
Additional minutes $2.80/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
1000 included incoming minutes
1000 Plan
Business Assistant 1000
$2,375per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $2,425*
Additional incoming minutes
Additional minutes $2.70/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
1000+ included incoming minutes
Higher Volume
Custom Package
Please get in touch to request a quote for a Business Assistant package based on your estimated call volumes.
Bundle options available.
How our scripted call answering services work
We create your call scripts
Share details about how you’d like calls to your business to flow, so our team can build scripting into our system that will guide receptionists through each call.
Caller contacts you
Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.
Our receptionist answers
After answering the call in your business name, the receptionist will follow the script programmed into our system. This can including asking particular questions or taking certain actions based on conditional logic.
You receive messages
Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number, what they called about and other information the script has been designed to capture.
Call scripting FAQs
Have questions relating to our custom call scripting service? Browse these common questions and get in touch if you don’t find the answer you need.
Complementary business solutions
Complementary
business solutions
Inbound call centre services
With many enterprise clients including multinational corporations, councils and government organisations, we have a proven track record for handling high call volumes and complex calls.
Call escalation management
Depending on your chosen plan, we can effectively screen calls and triage urgent notifications so they are sent to the correct rostered or on-call personnel.
Want to talk to our team about customised call scripting?
We’re here to help. Let’s chat!
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Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.