Home > FAQs > Medical

FAQ Category: Medical

Filter by category

We have different procedures and requirements for each department – can you accommodate this?

Yes! Vodafone Business Answering’s scripting solution allows you to tailor each call pathway as you require, from different questions being asked based on your caller’s responses to alternative methods of message delivery.

Our scripting software is able to be tailored to each of our client’s requirements to ensure all calls are filtered based on your specific needs. We can also input information directly into your CRM or integrate scripts with other Vodafone Business Answering specialised solutions such as Escalation Management and Lone Worker Safety Monitoring.

See all FAQs

When an urgent issue arises, we need the call to be escalated – can you help with that?

Yes! Vodafone Business Answering’s escalation service, available as an add-on to any Business Assistant plan, is a foolproof way to ensure the right personnel are notified promptly of any emergency situations (even if it’s the middle of the night).

An escalation call is when a message is sent to your relevant contacts via SMS, email or outbound phone call and continually followed up (using a set procedure based on your company requirements) if there is no response confirming the message has been received.

See all FAQs

Do you offer out-of-hours telephone answering?

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

See all FAQs

Are calls able to be transferred through to me or my staff?

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

See all FAQs

Are the receptionists based in Australia?

Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

See all FAQs

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow” and we absolutely can assist with overflow call handling.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

See all FAQs
Showing 6 of 6