Depending on your service type, and the complexity of the change, changes to your services are able to be made through your online Vodafone Business Answering client portal.
Alternatively, we have a dedicated rostering team who are able to manage your roster as per the frequency of your rotation.
Yes. All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.
Yes, as part of your business answering service, you’ll receive a free local number. You can add as many local numbers as you wish for no additional cost. We also offer 1300 numbers and 1800 numbers which you can publish as your main business number to give your business a national presence. Please contact us for more details.
Yes. This is referred to as “call overflow” and we absolutely can assist with overflow call handling.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!