Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

Depending on your service type, and the complexity of the change, changes to your services are able to be made through your online Vodafone Business Answering client portal.

Alternatively, we have a dedicated rostering team who are able to manage your roster as per the frequency of your rotation.

Yes! Vodafone Business Answering’s scripting solution allows you to tailor each call pathway as you require, from different questions being asked based on your caller’s responses to alternative methods of message delivery.

Our scripting software is able to be tailored to each of our client’s requirements to ensure all calls are filtered based on your specific needs. We can also input information directly into your CRM or integrate scripts with other Vodafone Business Answering specialised solutions such as Escalation Management and Lone Worker Safety Monitoring.

Of course! Upon activation of your service, Vodafone Business Answering will provide you with an individual number specific to how you would like your calls handled. Once the number has been provided, you are able to set the diversion from your landline, mobile and/or 1300/1800 number based on your specific requirements.

Common diversion settings able to be setup conditionally are:

• Divert your calls if on another call
• Divert your calls after a number of rings (able to be set up with your originating number provider)
• Divert your calls if switched off or out of range (mobile-specific)

Alternatively, we are operational 24/7/365 so you are able to divert your calls and have them answered by our team whenever you feel necessary (for example, turning on your diversion only after hours, if a staff member is away sick or on annual leave, or if your usual capacity to answer calls in-house is impacted by anything else – such as a training day).

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

Yes! Vodafone Business Answering’s escalation service, available as an add-on to any Business Assistant plan, is a foolproof way to ensure the right personnel are notified promptly of any emergency situations (even if it’s the middle of the night).

An escalation call is when a message is sent to your relevant contacts via SMS, email or outbound phone call and continually followed up (using a set procedure based on your company requirements) if there is no response confirming the message has been received.

Yes! Vodafone Business Answering’s scripting solution allows you to tailor each call pathway as you require, from different questions being asked based on your caller’s responses to alternative methods of message delivery.

Our scripting software is able to be tailored to each of our client’s requirements to ensure all calls are filtered based on your specific needs. We can also input information directly into your CRM or integrate scripts with other Vodafone Business Answering specialised solutions such as Escalation Management and Lone Worker Safety Monitoring.

Within all lone worker services, the following are requested on all calls:

• Full name
• Phone number
• Location
• Expected duties

Receptionists can request any other information, based on your company’s specific requirements.

Other information commonly requested within a lone worker service includes:

• Location travelling from and to
• Vehicle registration number
• Staff member’s department
• Satellite phone number

Any time one of your staff members has an active login, there will be an open escalation in our system. Should your staff member not contact the service prior to the expiration of the nominated timeframe of their login, our receptionists will be notified that action is required. They will then immediately start to escalate the login through your stipulated process (a set phone out, SMS and/or email procedure as outlined within your requirements).

Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

We will send your messages out with the details of your call via email and/or SMS depending on your preference. You are limited to a single message recipient on a Business Starter plan, however if you have multiple recipients who should be receiving the same message (eg sales and service departments), we can ensure message delivery to multiple mobile phone numbers and/or email addresses on any Business Receptionist or Business Assistant plan.

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

No. All Vodafone Business Answering services are month-to-month, with no lock-in contract.

Cancellation of your service can be made at any time, with the only requirement to provide us with at least three days’ notice prior to your monthly billing date.

Of course! Upon activation of your service, Vodafone Business Answering will provide you with an individual number specific to how you would like your calls handled. Once the number has been provided, you are able to set the diversion from your landline, mobile and/or 1300/1800 number based on your specific requirements.

Common diversion settings able to be setup conditionally are:

• Divert your calls if on another call
• Divert your calls after a number of rings (able to be set up with your originating number provider)
• Divert your calls if switched off or out of range (mobile-specific)

Alternatively, we are operational 24/7/365 so you are able to divert your calls and have them answered by our team whenever you feel necessary (for example, turning on your diversion only after hours, if a staff member is away sick or on annual leave, or if your usual capacity to answer calls in-house is impacted by anything else – such as a training day).

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

Yes! Vodafone Business Answering’s escalation service, available as an add-on to any Business Assistant plan, is a foolproof way to ensure the right personnel are notified promptly of any emergency situations (even if it’s the middle of the night).

An escalation call is when a message is sent to your relevant contacts via SMS, email or outbound phone call and continually followed up (using a set procedure based on your company requirements) if there is no response confirming the message has been received.

Depending on your service type, and the complexity of the change, changes to your services are able to be made through your online Vodafone Business Answering client portal.

Alternatively, we have a dedicated rostering team who are able to manage your roster as per the frequency of your rotation.

Yes! Vodafone Business Answering’s scripting solution allows you to tailor each call pathway as you require, from different questions being asked based on your caller’s responses to alternative methods of message delivery.

Our scripting software is able to be tailored to each of our client’s requirements to ensure all calls are filtered based on your specific needs. We can also input information directly into your CRM or integrate scripts with other Vodafone Business Answering specialised solutions such as Escalation Management and Lone Worker Safety Monitoring.

Within all lone worker services, the following are requested on all calls:

• Full name
• Phone number
• Location
• Expected duties

Receptionists can request any other information, based on your company’s specific requirements.

Other information commonly requested within a lone worker service includes:

• Location travelling from and to
• Vehicle registration number
• Staff member’s department
• Satellite phone number

Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

Once your account is activated and set up, you simply need to divert your business phone number to the unique number we provide to you. At this stage, you will choose to either forward all calls to us or only calls you’re unable to answer in-house. Then, when someone dials your number and that call is forwarded to us, our technology shows the receptionist your business name, your preferred way for the caller to be greeted and any other instructions or notes related to your account. In all instances, your call is answered as though the receptionist is sitting in your office.

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

Yes! Vodafone Business Answering’s scripting solution allows you to tailor each call pathway as you require, from different questions being asked based on your caller’s responses to alternative methods of message delivery.

Our scripting software is able to be tailored to each of our client’s requirements to ensure all calls are filtered based on your specific needs. We can also input information directly into your CRM or integrate scripts with other Vodafone Business Answering specialised solutions such as Escalation Management and Lone Worker Safety Monitoring.

Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

Yes! Vodafone Business Answering’s escalation service, available as an add-on to any Business Assistant plan, is a foolproof way to ensure the right personnel are notified promptly of any emergency situations (even if it’s the middle of the night).

An escalation call is when a message is sent to your relevant contacts via SMS, email or outbound phone call and continually followed up (using a set procedure based on your company requirements) if there is no response confirming the message has been received.

Absolutely. We can set up scripts based on the day of the week and/or time of day.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

Yes! Vodafone Business Answering’s escalation service, available as an add-on to any Business Assistant plan, is a foolproof way to ensure the right personnel are notified promptly of any emergency situations (even if it’s the middle of the night).

An escalation call is when a message is sent to your relevant contacts via SMS, email or outbound phone call and continually followed up (using a set procedure based on your company requirements) if there is no response confirming the message has been received.

Yes! Vodafone Business Answering’s scripting solution allows you to tailor each call pathway as you require, from different questions being asked based on your caller’s responses to alternative methods of message delivery.

Our scripting software is able to be tailored to each of our client’s requirements to ensure all calls are filtered based on your specific needs. We can also input information directly into your CRM or integrate scripts with other Vodafone Business Answering specialised solutions such as Escalation Management and Lone Worker Safety Monitoring.