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Have patient calls handled by remote medical receptionists

Whether you need overflow call answering or want to ensure calls out-of-hours aren’t missed, our remote receptionists are experienced with handling calls for hospitals and dealing with patients for doctors rooms, medical practices, dental offices and other healthcare clinics.

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Friendly offsite receptionists able to handle patient enquiries and triage emergencies on your behalf

Calls answered locally

Our receptionists may be offsite, but they’re all in Australia, meaning a localised caller experience.

24-hour availability

We can answer around the clock (additional charges apply after hours).

Call overflow solution

Have in-house receptionists? Divert calls when your line is busy or after a set number of rings.

Creation of patient files

We can enter new patient information directly into your practice management software.

Consultation scheduling

We can book patients into available timeslots using your software (coming soon).

Emergency triaging

If a matter is deemed to be an emergency, we can advise callers to call Triple Zero.

Listen to a call from a patient

How our medical virtual receptionist services work

Set up quickly

Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.

Patient contacts you

Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.

Our receptionist answers

After answering in your business name, using your customised greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, answer questions and more depending on your plan.

You receive messages

Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.

Compare our cost-effective remote answering services

We have a variety of offsite reception services to suit hospitals, surgeons and specialists, GPs and medical practices, dental clinics and healthcare businesses of all sizes.

Business Starter

Simple telephone answering

and message-taking service

$22

per month minimum (cancel anytime)

Total minimum cost $22

All plans include:

  • 24-hour call handling option*
  • All calls answered in Australia
  • Messages sent by SMS* or email
  • Access to online portal

Other Business Starter features:

  • Choose preferred caller greeting
  • 1 contact can receive messages
  • 3 details collected per call
Learn more

* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.

Business Receptionist

Messages, call transfers and

more customer support

$33

per month minimum (cancel anytime)

Total minimum cost $33

All plans include:

  • 24-hour call handling option*
  • All calls answered in Australia
  • Messages sent by SMS* or email
  • Access to online portal

Other Business Receptionist features:

  • Fully customisable caller greeting
  • Unlimited contacts for messages
  • 5 details collected per call
  • Call transfers when appropriate*
  • FAQs answered
Learn more

* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.

Business Assistant

Tailored scripting and
virtual assistance

$65

per month minimum (cancel anytime)

Total minimum cost $115

All plans include:

  • 24-hour call handling option*
  • All calls answered in Australia
  • Messages sent by SMS* or email
  • Access to online portal

Other Business Assistant features:

  • Fully customisable caller greeting
  • Unlimited contacts for messages
  • Up to 11 details collected per call
  • Call transfers when appropriate*
  • FAQs answered
  • Optional conditional scripting
  • Orders & payments processed
  • Leads inputted via CRM or form
Learn more

* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.

Business Assistant
+ Diary

Appointment setting and
cancellation management

Coming

soon

All plans include:

  • 24-hour call handling option*
  • All calls answered in Australia
  • Messages sent by SMS* or email
  • Access to online portal

Other + Diary features:

  • Fully customisable caller greeting
  • Unlimited contacts for messages
  • Up to 11 details collected per call
  • Call transfers when appropriate*
  • FAQs answered
  • Optional conditional scripting
  • Orders & payments processed
  • Leads inputted via CRM or form
  • Appointment setting
  • Cancellation management
  • Waitlist management
Register interest

* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.

Complementary business solutions

Conditional call scripting

Implement time-specific flows or multi-level conditional scripting for consistent handling of complex calls. Available as an optional feature on any Business Assistant plan.

Find out more

Escalation management

Scripted processes are followed until on-call staff confirm receipt of urgent escalated notifications. Available as optional feature on any Business Assistant plan.

Find out more

1300 or 1800 numbers

Bundle a 1300 number or toll-free 1800 number with any of our answering services. Set up a virtual inbound phone number for use nationally or multiple numbers as required.

Find out more

Quality care over the phone for patients is only the beginning

Ensuring telephone calls are answered around the clock is essential within the healthcare sector.

In addition to handling calls from patients of healthcare providers empathetically and confidentially, Vodafone Business Answering’s remote receptionists also provide reliable call handling solutions for hospitals through the provision of a virtual switchboard for hundreds of contacts – such as departments and individual doctors.

Emergency response answering services are also available through the implementation of customised scripting and escalation processes to ensure critical messages are received as fast as possible in life-and-death situations.

Enquire now

Test out our Business Receptionist service free for a week

Test out our Business Receptionist service for free

Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.

Experience the power of Vodafone Business Answering for yourself.

Start your free trial
Talk to our team

Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.

FAQs

Have questions relating to outsourcing call handling to Vodafone Business Answering’s remote receptionists? Browse these common questions and get in touch if you don’t find the answer you need.

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Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

Read more.

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

Yes! Vodafone Business Answering’s escalation service, available as an add-on to any Business Assistant plan, is a foolproof way to ensure the right personnel are notified promptly of any emergency situations (even if it’s the middle of the night).

An escalation call is when a message is sent to your relevant contacts via SMS, email or outbound phone call and continually followed up (using a set procedure based on your company requirements) if there is no response confirming the message has been received.

Yes! Vodafone Business Answering’s scripting solution allows you to tailor each call pathway as you require, from different questions being asked based on your caller’s responses to alternative methods of message delivery.

Our scripting software is able to be tailored to each of our client’s requirements to ensure all calls are filtered based on your specific needs. We can also input information directly into your CRM or integrate scripts with other Vodafone Business Answering specialised solutions such as Escalation Management and Lone Worker Safety Monitoring.

Read more FAQs

What our customers love

Vodafone Messaging (previously known as Hutchison Paging and 3 Messaging) has been picking up our calls after hours since 1987. You guys have always been there quietly taking care of business with the minimum involvement from us.

Douw Van der Walt, Icon Group

Want more information? We’re here to help!

Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.

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