Call handling for professional services businesses
First impressions count in business and a friendly, helpful voice to greet clients and prospects whenever they call is absolutely vital. From taking messages, answering common questions and screening calls to entering details into your CRM, we’ll handle your calls with the courtesy your clients expect.
Ensure your callers are greeted by friendly and professional receptionists when they call
Calls answered locally
Our receptionists are based in Australia, meaning a localised caller experience.
Availability at any hour
We can answer 24/7 (premium applies after-hours), providing peace of mind to switch off.
No-stress holiday cover
Handle staff absences with ease, or take a break yourself, knowing calls will still be answered.
Transfers when wanted
Set your availability for call transfers and simply decline an announced transfer if inconvenient.
Help onboarding clients
We can use scripts to qualify leads and enter prospect details directly into your CRM.
Managed calendars
We can manage appointments using your online calendar, CRM or other software (coming soon).
How our remote reception service works
Set up quickly
Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.
Caller contacts you
Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.
Our receptionist answers
After answering in your business name, using your chosen greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, answer questions and more depending on your plan.
You receive messages
Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.
Compare our cost-effective answering services
We have a variety of remote reception solutions to suit professional services businesses of all sizes.
Business Starter
Simple telephone answering
and message-taking service
$22
per month minimum (cancel anytime)
Total minimum cost $22
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Starter features:
- Choose preferred caller greeting
- 1 contact can receive messages
- 3 details collected per call
* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.
Business Receptionist
Messages, call transfers and
more customer support
$33
per month minimum (cancel anytime)
Total minimum cost $33
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Receptionist features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- 5 details collected per call
- Call transfers when appropriate*
- FAQs answered
* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.
Business Assistant
Tailored scripting and
virtual assistance
$65
per month minimum (cancel anytime)
Total minimum cost $115
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Assistant features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.
Business Assistant
+ Diary
Appointment setting and
cancellation management
Coming
soon
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Diary features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
- Appointment setting
- Cancellation management
- Waitlist management
* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.
Complementary business solutions
1300 or 1800 numbers
Bundle a 1300 number or toll-free 1800 number with any of our answering services. Set up a virtual inbound phone number for use nationally or multiple numbers as required.
Conditional call scripting
Create time-specific flows or multi-level conditional scripting for consistent handling of complex calls. Available as an optional feature on any Business Assistant plan.
Escalation management
Scripted processes are followed until on-call staff confirm receipt of urgent escalated notifications. Available as an optional feature on any Business Assistant plan.
Impress clients and prospects with every ‘hello’ – day or night
Provide your clients with a courteous and professional service whenever they call, whether you’re available or not.
With 100% of calls answered within Australia, our remote receptionist service can be used to take messages, filter out telemarketing calls and enter prospect details into your CRM of choice, with friendliness and professionalism aimed for call after call.
Test out our Business Receptionist service free for a week
Test out our Business Receptionist service for free
Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.
Experience the power of Vodafone Business Answering for yourself.
Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.
FAQs
Have questions relating to outsourcing call handling to Vodafone Business Answering’s remote receptionists? Browse these common questions and get in touch if you don’t find the answer you need.
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