Trade, electrical & plumbing answering services 24/7/365
Reliable telephone answering services for trade businesses
While trades are about skills and craftsmanship, successful engagement with your customers is all about communication. Vodafone Business Answering can help you field more enquiries so you can win more jobs, plus manage any after-hours call-out requests to allow you to sleep more soundly and avoid being woken unnecessarily.
Remote receptionists providing cost-effective 24-hour customer support without hiring, training or wage costs
Calls answered locally
Our receptionists are based in Australia, meaning a localised caller experience.
Call handling 24/7
We can answer your calls around the clock (additional charges apply after hours).
Call-out management
Have after-hours “emergencies” assessed and call-out fees accepted before you’re disturbed.
Capture more job leads
No longer lose job opportunities simply due to missing calls while you’re on the tools.
No-stress holiday cover
Have an office landline? Handle staff absences with ease by using our services short-term.
Change settings via app
Update call transfer availability or revise info for receptionists at any time using our app.
How our trades business answering service works
Set up quickly
Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.
Caller contacts you
Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.
Our receptionist answers
After answering in your business name, using your chosen greeting, the remote receptionist can take messages, transfer calls, enter data into your CRM, book in jobs using your online calendar or other software, answer questions and more depending on your plan.
You receive messages
Immediately after each call, a message is sent to you with details captured. You can choose just to receive the caller’s name, number and what they called about, or more.
Compare our cost-effective answering services
We have a variety of remote reception services to suit trade businesses of all sizes, including plumbers and electricians offering after-hours emergency call-outs.
Business Starter
Simple telephone answering
and message-taking service
$22
per month minimum (cancel anytime)
Total minimum cost $22
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Starter features:
- Choose preferred caller greeting
- 1 contact can receive messages
- 3 details collected per call
* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.
Business Receptionist
Messages, call transfers and
more customer support
$33
per month minimum (cancel anytime)
Total minimum cost $33
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Receptionist features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- 5 details collected per call
- Call transfers when appropriate*
- FAQs answered
* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.
Business Assistant
Tailored scripting and
virtual assistance
$65
per month minimum (cancel anytime)
Total minimum cost $115
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Assistant features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.
Business Assistant
+ Diary
Appointment setting and
cancellation management
Coming
soon
All plans include:
- 24-hour call handling option*
- All calls answered in Australia
- Messages sent by SMS* or email
- Access to online portal
Other Business Diary features:
- Fully customisable caller greeting
- Unlimited contacts for messages
- Up to 11 details collected per call
- Call transfers when appropriate*
- FAQs answered
- Optional conditional scripting
- Orders & payments processed
- Leads inputted via CRM or form
- Appointment setting
- Cancellation management
- Waitlist management
* Additional charges apply for add-ons. See critical information summary. Pricing excludes GST.
Complementary business solutions
1300 or 1800 numbers
Bundle a 1300 number or toll-free 1800 number with any of our answering services. Set up a virtual inbound phone number for use nationally or multiple numbers as required.
Escalation management
Have scripted processes followed until on-call staff confirm receipt of urgent notifications to ensure rapid responses when needed. Available as an add-on to any Business Assistant plan.
Lone worker monitoring
Implement check-ins with human-led reliability to safeguard staff or contractors working alone in hazardous locations. Available as an add-on to any Business Assistant plan.
You no longer need to down tools to answer calls or risk losing jobs
Managing a business can be deceptively complex for tradies, especially if you’re juggling working on the tools with handling new job enquiries. It’s never easy to pick up the phone when your hands are full or you’re knee-deep in the task at hand, yet missed calls and voicemail hangups mean missed income.
It can also be frustrating to receive calls after-hours for so-called emergencies, only to have the caller balk when quoted your call-out fee, especially at 1am.
Vodafone Business Answering’s remote receptionists can solve those problems and more, enabling you to maintain focus where it’s needed during the day and only have your sleep disturbed for actual emergencies you need to respond to.
Test out our Business Receptionist service free for a week
Test out our Business Receptionist service for free
Sign up today for a 7-day free trial of our business answering services, based on our Business Receptionist inclusions, without paying a cent. No credit card required. No strings attached.
Experience the power of Vodafone Business Answering for yourself.
Note: Because free trials are based on our Business Receptionist service, some features might be different to the plan you’re interested in. Compare features for Business Starter and Business Assistant.
FAQs
Have questions relating to outsourcing call handling to Vodafone Business Answering’s remote receptionists? Browse these common questions and get in touch if you don’t find the answer you need.
Want more information? We’re here to help!
Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.