Your account will be secured with 2-factor authentication. This is an added security measure and will prevent unauthorised users from logging in, even if they have your password.

Using the login form at the top of this page or at mymessage.com.au/vodafone, simply login as follows:

1. Use your email address and password (if it’s your first time logging in, use the temporary password you’ve been provided and then change your password as prompted; if you haven’t received a temporary password, contact our customer care team)
2. Select “Send codes to my mobile” and enter your mobile number for authentication purposes (or use an authenticator app if you prefer)
3. Use the verification code (either sent to the mobile number or obtained from the authenticator app)

Yes.  All Vodafone Business Answering receptionists are based in Australia and professionally trained. The majority are located in southeast Queensland.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

Every time you login to your portal, you’ll immediately have an overview of your service at a glance. Depending on your Vodafone Business Answering plan, on the home dashboard you can quickly see:

• Your call forwarding number
• Any additional staff and departments you’ve listed
• Call transfer or message preferences
• The last five calls you’ve received
• The last five invoices (and payment status)
• Current monthly usage summary

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

Once you’re logged into the portal, simply click “Support” in the main menu and the user guide relevant to your current Vodafone Business Answering service will be available for download.

The document includes sections for getting started and setting up, plus “how to” instructions to help you manage your service.

Once your account is activated and set up, you simply need to divert your business phone number to the unique number we provide to you. At this stage, you will choose to either forward all calls to us or only calls you’re unable to answer in-house. Then, when someone dials your number and that call is forwarded to us, our technology shows the receptionist your business name, your preferred way for the caller to be greeted and any other instructions or notes related to your account. In all instances, your call is answered as though the receptionist is sitting in your office.

Concurrent calls to your advertised business number can easily be answered by our remote receptionists. This alone can potentially prevent many of your current missed calls.

Being only able to answer one call at a time in-house means many business owners don’t even realise how many calls they’ve been missing.

We will send your messages out with the details of your call via email and/or SMS depending on your preference. You are limited to a single message recipient on a Business Starter plan, however if you have multiple recipients who should be receiving the same message (eg sales and service departments), we can ensure message delivery to multiple mobile phone numbers and/or email addresses on any Business Receptionist or Business Assistant plan.

You can receive all the information you require. In addition to receiving the caller’s name, number and reason for calling via email or SMS, some plans (such as Business Receptionist and Business Assistant) allow receptionists to collect and send you additional information. You can specify what details you require the receptionists to collect and this can pretty much be anything you need.

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

Yes! Vodafone Business Answering’s escalation service, available as an add-on to any Business Assistant plan, is a foolproof way to ensure the right personnel are notified promptly of any emergency situations (even if it’s the middle of the night).

An escalation call is when a message is sent to your relevant contacts via SMS, email or outbound phone call and continually followed up (using a set procedure based on your company requirements) if there is no response confirming the message has been received.

Depending on your service type, and the complexity of the change, changes to your services are able to be made through your online Vodafone Business Answering client portal.

Alternatively, we have a dedicated rostering team who are able to manage your roster as per the frequency of your rotation.

Absolutely. Vodafone Answering Service enables you to freely move up and down on the call volume packages as required or switch to a different service if you find your requirements change. For example:

• Upgrading from Business Starter to Business Receptionist if you decide you’d like to start receiving call transfers or you need messages sent to multiple contacts
• Downgrading from Business Assistant to Business Receptionist if you no longer want our receptionists to quote fees or assist callers with submitting orders or making payments over the phone

No. All Vodafone Business Answering services are month-to-month, with no lock-in contract.

Cancellation of your service can be made at any time, with the only requirement to provide us with at least three days’ notice prior to your monthly billing date.

Yes, as part of your business answering service, you’ll receive a free local number. You can add as many local numbers as you wish for no additional cost. We also offer 1300 numbers and 1800 numbers which you can publish as your main business number to give your business a national presence.   Please contact us for more details.