A cost-effective answering service for businesses who need more than simply having messages taken
Local receptionists
All calls are answered by professionals in Australia for a seamless caller experience.
Call handling 24/7
We can answer your calls 24/7/365 (additional charges apply after hours).
Callers greeting options
You can customise how we answer each call, so customers are greeted exactly how you like.
Transfers when wanted
Set your availability for call transfers and simply decline an announced transfer if inconvenient.
All the details you need
Receive messages with the caller’s details, why they called and other info important to you.
Temporary solutions
Monthly subscriptions and no lock-in contracts mean you can easily scale or cancel at any time.

Maintain focus where it’s needed and have us answer the phone
If calls are slowing you down, your team simply doesn’t have the capacity to answer in a timely manner or you’re failing to pick up quick enough, resulting in dreaded voicemail hangups, then an outsourced reception service makes sense.
With Vodafone Business Answering, you can crack on with building your business, safe in the knowledge that no opportunities are being missed!
Our cost-effective Business Receptionist plans enable different team members or departments to receive messages or call transfers, with availability for transfers easily updated via our client portal or mobile app.
Business Receptionist plans
Unlimited message recipient and call transfer contacts, with options ranging from PAYG to 1,000-plus included calls per month
Pricing excludes GST
How our Business Receptionist service works
Set up quickly
Share details about your business, how you’d like your phone answered, which staff should receive messages and/or call transfers.
Caller contacts you
Divert your business number to the number we provide and our receptionists will know when a call is for your business before they answer.
Our receptionist answers
After answering in your business name, using your customised greeting, the remote receptionist can answer basic questions, take messages or transfer calls to listed contacts as appropriate.
You receive messages
Immediately after each call, a message is sent to you with details captured. You can choose to receive the caller’s name, number, what they called about and up to 2 additional pieces of information.
Business Receptionist FAQs
Have questions relating to our Business Receptionist answering service? Browse these common questions and get in touch if you don’t find the answer you need.

Complementary business solutions
Complementary
business solutions
Inbound phone numbers
Bundle a 1300 number or toll-free 1800 number with your answering service to create national appeal or boost business credibility.
Rostered contact management
Need different staff to receive messages or call transfers on different days or weeks? Contacts are able to be easily updated from your client portal or, for a more bespoke solution, our dedicated rostering team can manage your changes as required. Additional charges apply.
Want more information? We’re here to help!
Submit the form below to get in touch with our team and learn more about Vodafone Business Answering.