Of course! Upon activation of your service, Vodafone Business Answering will provide you with an individual number specific to how you would like your calls handled. Once the number has been provided, you are able to set the diversion from your landline, mobile and/or 1300/1800 number based on your specific requirements.

Common diversion settings able to be setup conditionally are:

• Divert your calls if on another call
• Divert your calls after a number of rings (able to be set up with your originating number provider)
• Divert your calls if switched off or out of range (mobile-specific)

Alternatively, we are operational 24/7/365 so you are able to divert your calls and have them answered by our team whenever you feel necessary (for example, turning on your diversion only after hours, if a staff member is away sick or on annual leave, or if your usual capacity to answer calls in-house is impacted by anything else – such as a training day).

We will send your messages out with the details of your call via email and/or SMS depending on your preference. You are limited to a single message recipient on a Business Starter plan, however if you have multiple recipients who should be receiving the same message (eg sales and service departments), we can ensure message delivery to multiple mobile phone numbers and/or email addresses on any Business Receptionist or Business Assistant plan.

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

Yes! Vodafone Business Answering’s escalation service, available as an add-on to any Business Assistant plan, is a foolproof way to ensure the right personnel are notified promptly of any emergency situations (even if it’s the middle of the night).

An escalation call is when a message is sent to your relevant contacts via SMS, email or outbound phone call and continually followed up (using a set procedure based on your company requirements) if there is no response confirming the message has been received.

Depending on your service type, and the complexity of the change, changes to your services are able to be made through your online Vodafone Business Answering client portal.

Alternatively, we have a dedicated rostering team who are able to manage your roster as per the frequency of your rotation.

Yes, as part of your business answering service, you’ll receive a free local number. You can add as many local numbers as you wish for no additional cost. We also offer 1300 numbers and 1800 numbers which you can publish as your main business number to give your business a national presence.   Please contact us for more details.