Use overflow reception services to avoid missed calls

Of course! Upon activation of your service, Vodafone Business Answering will provide you with an individual number specific to how you would like your calls handled. Once the number has been provided, you are able to set the diversion from your landline, mobile and/or 1300/1800 number based on your specific requirements.

Common diversion settings able to be setup conditionally are:

• Divert your calls if on another call
• Divert your calls after a number of rings (able to be set up with your originating number provider)
• Divert your calls if switched off or out of range (mobile-specific)

Alternatively, we are operational 24/7/365 so you are able to divert your calls and have them answered by our team whenever you feel necessary (for example, turning on your diversion only after hours, if a staff member is away sick or on annual leave, or if your usual capacity to answer calls in-house is impacted by anything else – such as a training day).

Yes. We are available to answer your call any time of the day or night. Vodafone Business Answering services are operational 24 hours a day, 365 days a year, to help ensure your business never has to miss a call.

You can choose to have us answer calls only during business hours, only after hours or around the clock 24/7 simply by managing your diversion settings.

Once your account is activated and set up, you simply need to divert your business phone number to the unique number we provide to you. At this stage, you will choose to either forward all calls to us or only calls you’re unable to answer in-house. Then, when someone dials your number and that call is forwarded to us, our technology shows the receptionist your business name, your preferred way for the caller to be greeted and any other instructions or notes related to your account. In all instances, your call is answered as though the receptionist is sitting in your office.

We will send your messages out with the details of your call via email and/or SMS depending on your preference. You are limited to a single message recipient on a Business Starter plan, however if you have multiple recipients who should be receiving the same message (eg sales and service departments), we can ensure message delivery to multiple mobile phone numbers and/or email addresses on any Business Receptionist or Business Assistant plan.

On any Vodafone Business Answering plan, with the exception of Business Starter, calls are able to be transferred to your mobile and/or landline number any time of the day or night. Your availability can be toggled on or off via our easy-to-use client portal.

Have multiple departments or staff that callers may ask to be put through to? Not a problem! We can have your staff/department list attached to your account so callers can be transferred to the right number.

Yes, as part of your business answering service, you’ll receive a free local number. You can add as many local numbers as you wish for no additional cost. We also offer 1300 numbers and 1800 numbers which you can publish as your main business number to give your business a national presence.   Please contact us for more details.