Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow” and we absolutely can assist with overflow call handling.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the free trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances, our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!