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Vodafone Business Answering services are transitioning to OfficeHQ

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Important update for Business Answering users

Vodafone Business Answering services have been delivered behind the scenes by OfficeHQ’s professional receptionist team for the past five years. Now, with Vodafone no longer providing Business Answering services from 1st February 2026, OfficeHQ is ready to continue supporting you directly, with no changes to how your calls are answered or how your service operates.

OfficeHQ has deep experience delivering your answering service and has been providing virtual receptionist solutions to businesses for over 20 years. We’re working together to ensure a smooth, seamless transition with no disruption to your service.

To continue using your answering service beyond 31st January, 2026, you’ll need to accept OfficeHQ’s Terms & Privacy Policy. This quick action ensures your calls continue to be answered without interruption.

What stays the same?

  • Same receptionists:  Your calls will be answered by the same professional team
  • Same call handling:  The team already knows your service instructions
  • No change to pricing:  Your plan and inclusions remain the same
  • Same ways to pay:  Payment details, billing method and account info stay the same
  • Same great service:  Same Customer Service team will continue supporting you

What you need to do

Important: To ensure your service continues without interruption, you need to sign up to an OfficeHQ contract directly.

Go to Acceptance >
Go to Acceptance >

If you’ve already accepted and signed up with OfficeHQ, thank you! No further action is required.
If not, we recommend completing this step as soon as possible to avoid service disruption.

What you need to do

Important: To ensure your service continues without interruption, you need to sign up to an OfficeHQ contract directly.

Go to Acceptance >

If you’ve already accepted and signed up with OfficeHQ, thank you! No further action is required. If not, we recommend completing this step as soon as possible to avoid service disruption.

Didn’t receive the email or have questions? Contact us at messagingcare@vodafone.com.au

What happens next?

  • Your service will continue uninterrupted if you’ve accepted.
  • OfficeHQ invoices will begin after the transition is complete on 31st January, 2026.
  • From 1st February, 2026, your service will be provdied directly by OfficeHQ, with Vodafone no longer providing the service.
  • Vodafone-provided call forwarding numbers will be replaced within 36 months.
  • Service will be terminated for clients who do not accept the OfficeHQ terms by 31st January, 2026

Frequently Asked Questions

OfficeHQ has been providing your answering service behind the scenes for the past five years.

With Vodafone no longer providing answering services after 31st January, 2026, OfficeHQ is ready to continue supporting you directly, with no changes to how your calls are answered or how your service operates.

Transitioning your service to OfficeHQ ensures your high-quality service and seamless support experience continues.

If you don’t accept the OfficeHQ terms before 1st February, 2026, your answering service will be discontinued.

Yes. The same experienced receptionist team will continue to answer your calls, following the same instructions you’ve already provided.

No. Your current pricing, call inclusions, and billing cycle will remain unchanged during the transition.

During the transition, you’ll continue to access your portal via the current URL on the Vodafone Business Answering website. After the transition, OfficeHQ will provide you with a new link for access.

No. Your payment method and billing details will remain the same. The only change is that your future invoices will come from OfficeHQ, under a different ABN.

OfficeHQ branding will be used for your answering service from February 1st, 2026, unless otherwise advised.

Yes. Vodafone-issued answering numbers remain the property of Vodafone and are not available to keep long term. After the transition, you’ll be provided with a new OfficeHQ number to forward your calls to. This will not affect your service.

If you’ve printed or promoted your Vodafone call forwarding number on business cards, websites or signage, OfficeHQ may be able to assist with options to temporarily redirect callers or provide recorded messages on your old number to advise callers of your new number.

Please contact OfficeHQ on support@officehq.com.au or call 1300 764 940 if you’d like to understand some of the options available currently available to OfficeHQ customers.

Find out how >

Need more support?

Reach out to the team at messagingcare@vodafone.com.au or call us on 1300 133 585 – we’re here to help.

Your Vodafone Business Answering Team 

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Transfer your answering service to OfficeHQ before 31 January 2026.    Find out more